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سياسة إرجاع السلع

سياسة إرجاع السلع

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

Please return your products in their original packaging, within 14 days of delivery. Double-check that you’ve included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.

  • Items must be unworn, unwashed, with tags attached and with the original packaging.
  • Items must be in good condition with its original packaging/tags and invoice.

We do not accept:

  • Products damaged by misuse or showing signs of wear, even if they are still under warranty.
  • Products that have been used, altered, assembled or installed, unless they are defective.
  • Products you wish to exchange for a different color or size will be decided by management.

After 14 days we will not accept any returns.

To complete your return please do the following:
1. Re-pack the item with the labels and tags still attached
2. Send us an email at email.qq@shalkyqq.com stating your order number, the items you wish to return and the reason

If you receive a damaged or incorrect item, simply get

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in touch with our Customer Care team within 24-48 hours upon receiving the order. Kindly send us an email to email.qq@shalkyqq.com and attach a photo of the damaged / defective item.

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