Your privacy is important to us. It is Shalky ‘s policy to respect your privacy regarding any information we may collect from you across our website, https://shalkyqq.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 August 2019.
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.
We do not accept:
– Products damaged by misuse or showing signs of wear, even if they are still under warranty.
– Products that have been used, altered, assembled or installed, unless they are defective..
– Toiletries and perfumes..
– Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
Please return your products in their original packaging, within 7 days of delivery to the original senders address. Double-check that you’ve included the original invoice, any returns will not be accepted without invoice.
Refunds can be generated at the discretion of ShalkyQQ team after reviewing the reason for order cancellation & state of the returned products. The refunds will be processed to the original mode of payment.
If you’ve paid by Credit or Debit Card, here’s how long it will take:
1. 2-5 business days to receive your returned products.
2. 2 business days to perform a quality check and issue the refund.
Your bank or card issuer may take an additional 5 to 8 business days to process the transaction.