Refund policy

Refunds can be generated at the discretion of ShalkyQQ team after reviewing the reason for order cancellation & state of the returned products. The refunds will be processed to the original mode of payment.

All you need to do is:

Make sure that the products are in their original condition, the goods to be replaced or returned must be in the same condition as the initial purchase.

You can return within 3 days and exchange within 7 days from the date of receiving the order, by sending a return request on WhatsApp, and you will be contacted by the shipping company to receive the order.

Note on rewind

– In the event that the product is less than 500 riyals, the customer shall bear the return shipping fees with deduction of the sending fees

– When the customer receives free shipping and wants to return or exchange, he will have to pay shipping fees

– We would like to draw your attention to the fact that shipping fees and payment fees on receipt are not refundable in exchange or return value as this amount is deducted by the shipping company. Thank you

If you’ve paid by Credit or Debit Card, here’s how long it will take:

1. 2-5 business days to receive your returned products.

2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 5 to 8 business days to process the transaction

Return order details

    Product Information



    Account Information

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