Refund policy

Return & Exchange Policy

At Shalky, we believe that customer trust is the foundation of our success. We are committed to providing a premium shopping experience based on transparency, reliability, and fairness.
This policy outlines the terms, conditions, procedures, and applicable fees for returns and exchanges, ensuring a clear and smooth process from purchase to after-sales service.

1. Exchange Policy

  • Exchange requests can be made within 7 days from the delivery date.
  • Only one exchange is allowed per invoice.
  • The item must be:
    • In its original condition
    • Unused, unworn, unwashed, and unaltered
    • With all tags attached
    • In its original packaging

2. Return (Refund) Policy

  • Return requests must be submitted within 1 day from the delivery date.
  • Refunds will be issued to the original payment method, after deducting the applicable fees.
  • Discounted items and promotional products are not eligible for refunds.

3. Discounted & Promotional Items

  • Items purchased on sale or promotion:
    • Are non-refundable
    • Are exchangeable within 7 days only
  • Items marked as Final Sale are not eligible for return or exchange under any circumstances.

4. Return & Exchange Fees

🔁 Exchange

  • Inside Riyadh: SAR 25 (via Shalky courier)
  • Outside Riyadh: SAR 50 (via shipping company)
  • International orders: Customers are responsible for shipping both ways, customs duties (if any), and bank charges.

🔄 Return (Refund)

  • Within Saudi Arabia (via shipping): SAR 50
  • From outside Saudi Arabia: Customer bears shipping both ways, customs duties (if any), and bank fees.
  • In-store returns: The item must be returned to the store, and the refund will be processed to the original payment card within 7–14 business days.

5. How to Request a Return or Exchange

  1. You must contact Customer Service before initiating any request.
  2. You will receive the necessary instructions once the request is approved.
  3. Requests can be made via:

🌐 Online Store
By filling out the Return & Exchange Form:
[Click Here]

📍 Physical Stores
To view our store locations:
[Click Here]
(You must contact Customer Service before visiting a store.)

6. Price Differences

  • If the replacement item is lower in price, the difference will be refunded.
  • If the replacement item is higher in price, the difference must be paid before completing the exchange.
  • In some cases, the replacement may be processed as a new order.

7. Processing Time

  • Exchange and return requests are processed within 7 to 14 business days from the date the returned item is received.

8. Items Not Eligible for Return or Exchange

  • Customized or made-to-order items
  • Items damaged due to misuse
  • Items that have been used, or returned without tags or original packaging
  • Discounted items in case of a refund request