Refund policy

Return & Exchange Policy

At Shalky, we believe that customer trust is the foundation of our success. We are committed to providing a premium shopping experience built on transparency, integrity, and exceptional service.

This policy outlines the terms and conditions for returns and exchanges, including eligibility, procedures, applicable fees, and non-returnable items, ensuring a smooth and clear experience from purchase to post-delivery.

1. Exchange Policy

* Products may be exchanged within 3 days of receiving the order.
* Each invoice is eligible for one exchange request only.
* To qualify for an exchange, the product must:
    * Be in its original condition.
    * Be unused, unworn, unwashed, and unaltered.
    * Include all original tags.
    * Be returned in its original packaging.

2. Return Policy

* Products may be returned within 1 day (24 hours) of receiving the order.
* Refunds will be processed to the original payment method after deducting any applicable fees.
* Discounted and promotional items are not eligible for return.
* If the replacement item is of a lower value, the price difference will be credited to the customer’s store wallet. The value of discounted items cannot be refunded.

3. Discounted & Promotional Items

* Discounted and promotional items are non-returnable.
* They may be exchanged within 3 days of receiving the order.
* Items marked as Final Sale are not eligible for either return or exchange.

4. Exchange & Return Fees

Exchange

* Within Riyadh: SAR 25 (via Shalky’s delivery representative).
* Outside Riyadh: SAR 50 (via a shipping company).
* International Orders: The customer is responsible for round-trip shipping fees, customs duties (if applicable), and any bank charges.

Return

* Within Saudi Arabia (via shipping): SAR 50.
* International Orders: The customer is responsible for round-trip shipping fees, customs duties (if applicable), and any bank charges.
* Through Shalky Stores: The item may be returned at any branch, and the refund will be issued to the original payment card within 7–14 business days.

5. How to Request a Return or Exchange

Customers must contact Customer Service before submitting any return or exchange request.

Once approved, instructions will be provided.

Requests can be submitted through:

Online Store

* Complete the Return/Exchange Request Form.
* Contact us via WhatsApp.

Shalky Stores

To view our store locations:
[Click Here] (Store Locator)

Please contact Customer Service before visiting a store.

6. Price Differences

* If the replacement item is of a lower value, the difference will be refunded or credited to the customer’s store wallet, depending on the applicable policy.
* If the replacement item is of a higher value, the customer must pay the difference before the exchange is processed.
* In some cases, the replacement may be processed as a separate order.

7. Processing Time

Return and exchange requests are processed within 7–14 business days after the returned item has been received and inspected.

8. Non-Eligible Return & Exchange Cases

Returns or exchanges will not be accepted for:

* Products customized or altered at the customer’s request.
* Products damaged due to misuse.
* Products that have been used, worn, or returned without their original tags or packaging.
* Discounted items when requesting a refund.